OVERVIEW
This website is operated by TRF DESIGNS. Throughout the site, the terms “we”, “us” and “our” refer to Trf designs. Trf designs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 4 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 5- CHANGES TO YOUR ORDER
If you wish to make changes to or cancel your order, please CONTACT US
Please note that changes to your order (eg: delivery address, delivery date, gift message, additional items, product selection and cancellation) must be made at least 48 hours before the delivery date, or by 12:00pm on Friday before Monday deliveries, to ensure that we have time to amend/cancel the order prior to dispatch and before our offices close on Friday. We cannot accept changes or cancellations to orders that are due for delivery the following day as they may have been prepared and boxed. Although we will always try our best to make the changes you request, we cannot guarantee we shall be able to make the changes. Orders placed or cancelled after our offices have closed on Friday or on Saturdays/Sundays or Bank Holidays will be treated as having been received on the following working day.
Please note that during our extremely busy periods surrounding Valentine’s Day, Mother’s Day and Christmas, we require that you give us 72 hours notice to process changes or cancellations. During our peak times, any changes requested within 72 hours of the delivery date cannot be guaranteed due to the volume of orders being processed.
SECTION 6 – DELIVERY INSTRUCTIONS. During the checkout phase on our website, we provide you the opportunity to leave us special delivery instructions. If you have any special instructions regarding delivery, for example if you do not wish for your flowers to be left with a neighbour in the event that there is no one home, please enter your instructions here.
We pass this information directly to our local drivers and we will always do our best to ensure your instructions are followed. However this is not always possible. For example, if you have asked us to leave the flowers with a neighbour but the neighbours are also out, we may either leave it somewhere secure around the property or if this is not suitable, reattempt delivery following working day.
If we follow the delivery instructions and the item is subsequently stolen, the loss is the responsibility of the customer. It is also possible that we may not follow the delivery instructions if we believe there is a great chance of the order being stolen.
We do not currently offer a timed delivery service. Please note that requesting a delivery time in the delivery instructions does not mean that your delivery will be made at this time.
TRF DESIGNS will not contact a recipient in advance to arrange a delivery time except where instructed to do so. Putting a phone number in the delivery instructions box does not mean that we will contact the recipient to agree a delivery time, as this is not possible for us to do. The recipient’s phone number is used by our drivers to contact the recipient if they have trouble locating the address or if nobody is home. When the order is being delivered , although we will ask you for a phone number for the recipient it is for our use and not the courier’s as they do not offer that option as part of their service.
SECTION 7- FORCE MAJEURE.
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions – such as snow, flood, extreme winds – or fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.
SECTION 8- SATISFACTION GUARANTEED.
Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue. If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following:
- a re-send on the next available delivery date; or
- a full or partial refund (% refund depends on the specific circumstances of the issue).
The decision as to whether to offer a replacement bouquet or a refund is made solely at our discretion. Typically we will not offer both a refund and a resend. Where flowers have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem so we can use them to determine the cause of the issue. It is important that we are contacted as soon as possible regarding issues. We need to be informed of any issues within 2 days of the delivery to give us the best chance of successfully resolving the issue. We will, at our discretion consider issues raised after the 2 day deadline but reserve the right to refuse the options of refunding or resending the order.
In the event that a small item, such as a vase, a box of chocolates or a candle should arrive damaged or be missing, we shall be unable to resend that item but would be happy to refund its value.
In regards to the chocolates included with deliveries, the brand may be different on arrival when compared to that shown on our website. This can happen on occasion due to stock availability with our suppliers, however the product delivered will always be the same value as that advertised.
If we believe that there has been an abuse of our 100% Satisfaction Guarantee/Damaged flowers policy or if there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to resend flowers and to refuse to take orders from customers. If we make such a decision, we will inform the customer of our decision in via email or via telephone. It is important to note that this guarantee does not confer the right to an automatic refund, but only to a fair resolution.
SECTION 9- ABUSIVE BEHAVIOUR.
We will not tolerate abusive behaviour in any way, shape or form. Whilst we endeavour to do our very best, and 99% of our orders go like clockwork, mistakes are sometimes made. Purchasing from TRF Designs does not entitle individuals to treat our staff abusively. If anyone is abusive to our staff, we will terminate any dialogue immediately. We reserve the right not to deal with returning customers who have previously been abusive or offensive. We may block their account or take any other measures we wish to prevent them using our services in future.
SECTION 10- CUSTOMER & RECIPIENT PERSONAL INFORMATION.
We require accurate contact details for both our customer and the recipient, in order to ensure that we can communicate details pertaining to the delivery.
We value our customers’ privacy and confidentiality and will never sell or lease your private information. For more information, please see our privacy policy.
When placing an order on our website, we ask that you provide us the following information:
Customer’s email address. We will send you an order confirmation, and delivery confirmation. Periodically, we will use your email to send out offers, discounts and marketing. Please ensure that email address is accurate when placing an order.
Customer’s payment details, including full name as it appears on your credit card. This information is passed directly to our payment provider, Paystack. Note that for security, your payment details are not saved nor accessible at any time by Trf designs.
Customer’s telephone number. We may contact you in the event of problems with the delivery or problems with the payment.
Recipient’s full name, address and valid daytime phone number. We require these details to ensure the delivery. However we will never use their phone number for marketing communications.